The implementation of such a customer service solution allows you to benefit from several advantages:
- All calls are treated (elimination of waiting time, overflow calls and missed calls)
- Improved internal allocation of resources (particularly in cases where the staffs are in charge deal with administration task in parallel);
- Establishment of a comprehensive database
- Strengthening the image of the company (rhymes with availability and professionalism)
- This benefit is in synergy with the offer DATACALL Intranet.
- Regular reporting is organized and transmitted upon the agreed time delay