CUSTOMER SERVICES

DATACALL is a strategy firm based in France, Mauritius and Madagascar which is specialised in advising and managing customer service.

A customer service, sometimes called hotline or helpdesk , is a fundamental tool to take care of your customers. The service allows customers to be easily reached by increasing the availability of sense given to your customers. The implementation of customer service involves efficient specialization of staff dedicated to information request and after-sales service offered to your prospects and customers.

Retaining a customer is less expensive than to win a new one. The existence of customer service is also part of this logic.

At an operational level, customer service is dedicated to answer questions, troubleshoot and if necessary sell (increase in average basket) and avoid termination (retention).

By outsourcing your customer service to Datacall, you ensure support from true professionals that make you benefit from their experience in customer relationship by telephone.

In addition, by giving your customer service to Datacall, you allow your staff to focus on their heart of business, a function rewarding, enriching and value-added.

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